Self-exclusion Policy

Self-Exclusion Policy

Wego888 is committed to responsible gambling and to safeguarding the well-being of its players. This policy explains how a player may voluntarily restrict access to their Wego888 account, the consequences of exclusion, and the procedures for extending, terminating, or reinstating access after exclusion.

Scope and Definitions

In this policy, a "Self-Exclusion" refers to a voluntary action by a registered player to suspend all activity on their Wego888 account for a defined period or permanently. An "Account" means the user profile used to access Wego888 services, including wagering, deposits, and withdrawals. The term "Gambling Activities" covers any betting, gaming, wagering, or related transactions conducted on the Wego888 platform.

Self-Exclusion Options

Players may request self-exclusion for a period ranging from a minimum of 24 hours to a permanent exclusion. Exclusion periods may be configured for any of the following common durations, or for a user-defined period approved by our compliance team: 24 hours, 7 days, 1 month, 3 months, 6 months, 12 months, or permanent. A user may also request an indefinite exclusion, subject to review by Wego888 compliance.

Where a longer duration is requested, the self-exclusion request should be submitted through the dedicated Self-Exclusion channel within the account or by contacting the support team. Exclusion takes effect immediately upon completion and confirmation of the request by Wego888.

Request and Activation Process

1. Navigate to the Self-Exclusion option in your Wego888 account or contact support to initiate a request.
2. Select the desired exclusion period and confirm your choice. For longer-term exclusions, provide any necessary justification as part of the request.
3. Upon validation, your account will be locked from login, deposits, withdrawals, and participation in any gambling activity for the chosen period.
4. You will be notified of the activation date and the expiry date of the exclusion. If pending bets exist at the time of activation, those bets will be treated in accordance with the governing rules and will settle according to official results.

Effect of Self-Exclusion

• Access to the account is blocked for the duration of the exclusion. You will not be able to login, deposit funds, withdraw funds, or place bets on Wego888 during the excluded period.
• Promotional communications or marketing materials from Wego888 are suppressed during the exclusion period.
• Any activity on the platform that occurs while you are excluded is prohibited and constitutes a breach of this policy.
• If the account has active bets at the moment self-exclusion begins, those bets remain valid and will settle in accordance with the official results.

Pending Bets and Ongoing Transactions

During any self-exclusion period, all bets placed before the exclusion date that have not yet settled will be settled in line with the applicable terms and the final results. Wego888 will not void or cancel bets that were placed before self-exclusion commenced, and no wagering or settlement actions will be performed on those bets while the account remains excluded.

Termination, Extension, and Reinstatement

• Automatic Reintegration: At the end of the exclusion period, normal access to the account is restored and the account becomes usable for wagering, deposits, and withdrawals unless a new exclusion is initiated.
• Early Termination: The current policy does not permit shortening an ongoing self-exclusion period. If you wish to extend or modify the exclusion, you must submit a new self-exclusion request or contact support for review.
• Permanent Exclusion: A permanent self-exclusion cannot be reversed. After a permanent exclusion is enacted, the associated account will be permanently closed, and no new accounts may be opened by the same individual at Wego888.
• Reinstatement: If you anticipate needing to return after a non-permanent exclusion, you may request reinstatement by contacting the support team no later than the expiry date; reintegration is subject to verification and compliance checks and will become effective upon confirmation from Wego888.

Responsibilities and Liabilities

By initiating self-exclusion, you acknowledge that you are acting of your own volition to pause or stop gambling activity. You agree not to attempt to use alternate channels or third-party access to bypass the exclusion. Wego888 will not be liable for any losses incurred during the exclusion period nor for any attempts to circumvent the exclusion.

Promotions and Communications During Exclusion

During the exclusion period, you will not receive marketing or promotional communications from Wego888. Wego888 may still provide you with essential account information, security notices, or service updates as required for the integrity and safety of the platform.

Privacy and Data Handling

Self-exclusion requests are processed in accordance with Wego888’s Privacy Policy and applicable data protection laws. Personal data collected for the purpose of self-exclusion is retained only for the period necessary to enforce the exclusion, reconcile transactions, and comply with regulatory obligations. Details regarding data processing, retention, and your rights are described in the Privacy Policy.

Policy Amendments

This Self-Exclusion Policy is subject to periodic review and may be updated to reflect changes in regulatory requirements or business practices. The most recent revision date will appear with the published policy. You are encouraged to review the policy periodically to stay informed of any changes.

Contact and Support

For questions about self-exclusion or to request an extension, please contact Wego888 support at [email protected]. For matters requiring privacy considerations, requests should be directed to the designated privacy contact provided in the Privacy Policy. Wego888 is registered and regulated in accordance with applicable licensing and compliance requirements, and all self-exclusion actions are implemented to uphold responsible gambling standards and the integrity of the platform.